Frequently Asked Questions

Delivery

How long will it take to receive my order?

All In-stock orders are shipped within 3 working days of you placing the order using Singpost or other third party logistics partner depending on your location and fastest available service. Typical delivery time frame is between 5 to 7 business days however, you may receive your items much earlier. All orders are shipped with tracking number so you can track it every step of the way!

How much do you charge for shipping within Singapore?

Paisley Park SG offers free shipping within Singapore for orders above SGD 75. Shipping fee for other domestic orders is $5.

How can I track my order?

All orders are shipped with tracking number so you can track it every step of the way!

You will receive an email containing the link to track your order.

What countries do you ship to?

For International order, we do support the below countries with optimised shipping rates (as of 12-June-2023):
Country  Shipping Fee
Australia SGD 30
India SGD 25
Indonesia SGD 19
Japan SGD 25
Malaysia SGD 12
Thailand SGD 19
UAE SGD 53
UK SGD 33
USA SGD 38
 
International orders will be dispatched via Singpost or other third party logistics partners. While delivery time will vary based on destinations, as a general reference, orders will reach you between 6 - 8 working days.
All applicable duties and taxes are the responsibility of the Customer. If any package that is returned or rejected or withheld at the port of entry, will not qualify for refunds. While we say this, in general we have that observed duties are only applicable in most destination countries at a higher threshold of product purchase. Please do check the information on duties and taxes prior to placing orders on our website.
For other countries, please do contact us here.

How long does order processing take?

All in-stock orders placed between 9am - 5pm will be processed same day and handed over to delivery partner the next day.

Orders after working hours, will be processed the next working day and handed over to delivery partner the following day.

Please note, this is only for order processing and not end-to-end delivery of the order.

What happens if my order arrives damaged?

How much do you charge for delivery / shipping?

Please refer to the rates here.

Returns and Refund

What happens if my order arrives damaged?

Paisley Park accepts returns for items that are defective or do not fit properly within 14 days of receiving the product. Items must be in new, unused condition with all tags attached. Please refer to detailed return/refund policy here.

Do you accept returns?

Paisley Park accepts returns for items that are defective or do not fit properly within 14 days of receiving the product. Items must be in new, unused condition with all tags attached. Refer to detail return/refund policy here.

Payments

What payment methods do you accept?

Paisley Park supports the following payments:

Master, Visa, AMEX, UnionPay, Paypal, Apple Pay, Google Pay.

Note:

Google pay automatically is shown in Google Chrome and Apple Pay is automatically shown in Safari browser. This is a feature offered by Shopify.

About Paisley Park

Where is Paisley Park located?

Paisley Park SG is based in Singapore.

What types of products does Paisley Park SG offer?

Paisley Park offers a range of handmade clothing for children, including dresses, shirts and skirts and hair accessories

What sizes are available for Paisley Park SG's products?

Paisley Park offers a range of sizes for its products, from 0 to 12 years old. Check the size chart on product page for more information.

How can I contact Paisley Park SG?

You can contact Paisley Park through its website's contact form, or through its email and social media channels.

Privacy

Is my personal information kept secured?

We collect personal information to provide you with the best service and experience that meet your needs. We do not disclose any of your personal information to third parties for their marketing purposes.

Is it safe to use credit card on the website?

Paisley Park's website is using SSL encryption for our website domain, which offers up to 256 bit encryption. Depending on the enduser browser, encryption can apply between 128bit or 256bit.

Also, Paisley Park leverages on shopify's ecommerce solution. This ensures all pages are secured through SSL encryption.

Do you have a privacy policy?

Yes. Please refer here.

Where do I find Paisley Park's terms of service?

Our terms of service can be assessed here.